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AC Infinity

AC Infinity Reviews

www.acinfinity.com
What is your customer experience with AC Infinity?

AC Infinity Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

AC Infinity reviews show a 2.8 star rating from 10 customer reviews, 100% would likely recommend, and overall consumer sentiment is mostly neutral with a mixed rating distribution.

Key Takeaways for Future Customers

  • Products are midpriced and well liked by many reviewers.
  • Customer service can be helpful by phone for setup and troubleshooting.
  • Expect learning curve with controllers and app connectivity.

Negative Feedback / Risk Areas

  • Recurring product malfunctions and failures reported.
  • Customer complaints about missing parts and slow refunds.
  • Instances of perceived bait and switch and variable support responsiveness.

Positive Feedback

Several reviewers praise responsive customer service, successful phone support, and products like the drying net that meet expectations.

View full overview ›

Media from reviews

AC Infinity - Hello, I purchased a CLOUDFORGE T3 -...
AC Infinity - Hello, I purchased a CLOUDFORGE T3 -... - Image 24x4ac infinity comet connector metal frame4x4ac infinity comet connector metal frame - Image 24x4ac infinity comet connector metal frame - Image 34x4ac infinity comet connector metal frame - Image 44x4ac infinity comet connector metal frame - Image 5
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Show reviews that mention
controller corner connectors drying net button tent ports level metal frame flip sense
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JC W Hkd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Plymouth, Massachusetts

Hello, I purchased a CLOUDFORGE T3 -...

AI Highlights
  • - Humidifier stuck on full blast; tried reset, USB, cleaning, drying, ports, and app pairing; bought last year via Amazon vendor; replacement.
AC Infinity - Hello, I purchased a CLOUDFORGE T3 -...
AC Infinity - Hello, I purchased a CLOUDFORGE T3 -... - Image 2

Hello, I purchased a Cloudforge T3 - Environmental Plant Humidifier, 4.5L sometime in the beginning of last year. It worked well for my grow, and I liked it.

After the grow, it stayed unused until this week. It was clean, dry, and properly stored. I set up my tent this week, and it seems to be malfunctioning. It stays locked on full blast with no controls either through the unit itself disconnected from the controller or connected to the controller 69.

I've tried all the troubleshooting available that I could find online. Some things I tried were a new USB cable, holding the buttons for reset, cleaning it, drying it out for several days, cleaning the ports, reinstalling and pairing with the app, and making sure the copper was cleaned. I'm not sure what could be wrong with it, and it still is and looks pretty new. I've seen online that this is a common issue for this unit.

I was wondering if there was anything you could provide to help get it working, or if I was able to have it replaced. I purchased it last year, but through a third-party vendor, Amazon.com, because at the time it was not in stock or available through AC Infinity.

Any help would be appreciated. Thank you.

Loss:
$75
Pros:
  • I love ac infinity and they usually do right by thier faulty products
  • Great customer service
Cons:
  • None so far

Preferred solution: replacement

View full review
Meldon Krq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rantoul, Illinois

Product review drying net

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AI Highlights
  • - A/C Infinity drying net kept all seeds; none fell through.
  • - I bred with 5 seeded strains in one net.
  • - Compared with 2 other nets, it performs better.

Just a shout out to the drying net. When they said it's also for seed, they weren't kidding.

I have 2 other nets, which I thought I liked pretty well until I bought the A/C Infinity drying net. I breed, so collecting seed is very important. I had 5 different strains, all seeded, in that one net. As I pulled the buds out to cure, seeds were left on the netting.

I put my hand underneath to collect what I thought would fall through, but none did.

Zero seeds fell through to the next level. Great job A/C Infinity...

User's recommendation: I highly recommend this net

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Aaron W Zyu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I got my exhaust from you guys not too long ago. Less than a month ago Best than a month ago

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All of a sudden today, the exhaust stopped working. I tried to plug it into different ports.

I tried a bunch of different things, and still, nothing. I need a new one.

Loss:
$150
Pros:
  • I love your product
Cons:
  • All of a sudden the exhaust stopped working

Preferred solution: And new exhaust before my mushrooms die

View full review
Aaron W Zyu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need to set up my lights from AC Infinity to my controller pro Plus

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AI Highlights
  • - Bluetooth prompt does not appear; port button shows a lock symbol.
  • - Device stays locked and does not blink; user wants to unlock for setup.

I'm trying to get the Bluetooth to pop up by holding down the port button, but when I do, it's locked, and there's just a lock symbol. It won't blink like usual. How do I get it to unlock so I can set up the lights?

Pros:
  • Its great
Cons:
  • Its a little hard to understand

Preferred solution: Help

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Greg N Hdg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Magnolia, Delaware

Dangerous, overprices garbage

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Updated by user Mar 30, 2026

Whatever steps you have at your disposal to escalate this issue on your own should be persued. This company is not interested in customer safety or experience.

Original review Mar 15, 2026

Purchased equipment that reached dangerous, fire hazard level temps, support's response equated to "plug it in and prove it"

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Stephen J Eug

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Industry, California

4x4ac infinity comet connector metal frame

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AI Highlights
  • - Needs two corner connectors for a 4x4 AC Infinity steel frame for a 4x4 Bluetooth tent; please contact +154******** about the $10.00 price.
4x4ac infinity comet connector metal frame
4x4ac infinity comet connector metal frame - Image 2
4x4ac infinity comet connector metal frame - Image 3
4x4ac infinity comet connector metal frame - Image 4
4x4ac infinity comet connector metal frame - Image 5

My 4x4 AC Infinity steel frame, well I need two corner connectors for the 4x4 Bluetooth tent. I'm not peeved off, no AC Infinity is top flight, so please call me at +154********.

Leave a text message; I called the guy said you’ve got corner connectors for $10.00. I need two please, in need.

Thank you, thank you, thank you. Trust me, I'm not a peeved off customer, just trying to get my two metal frame corner connectors.

Pros:
  • Pros in need of metal frame 4x4 coner connectors 2
Cons:
  • Just getting in touch

Preferred solution: Coner connectors to my 4x4 Ac infinity Bluetooth tent for metal frame please

User's recommendation: Yes indeed

View full review
Anonymous
map-marker Dayton, Ohio

Information on the cloud, Forge T7

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AI Highlights
  • - The associate figured it out on the phone.
  • - They were professional, nice, and helpful while walking me through the rest.

I was having a problem with my new product and the associate figured it out on the phone and then was excellent and helping me walk through the rest of it very professional and very nice and very helpful

User's recommendation: I would highly recommend this company

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Truth X

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The Pro Controller works like a flip phone...you know how you had to hit a button 3 times to get to the right letter? Yea well this thing sucks so bad I blessed my wall with it into a million pieces.

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AI Highlights
  • - There should be a number keypad button beside each function.
  • - The Evo 6s lack blue color.
  • - Performance is poor during veg.

If they had any sense whatsoever..they would have a button besides each function...with a NUMBER KEYPAD. Oh, and dont get me started on these evo 6's being void of any blue. These things absolutely suck during veg.

User's recommendation: Dont do it.

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Kyliee Jtt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Money not returned but item was returned correct

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AI Highlights
  • - Purchased an item on Ebay; waited 2 weeks for a reply, still no refund.
  • - I contacted ac infinty direct as their ebay sales team for issues.
Contains 1 confidential file for company representatives

Purchased a item off Ebay seller longest reply on important communication waited 2 weeks and still never received my money back purchased may light which are okay for the price but not best for price but the problem comes with the communication when ther is a issue contacted ac infinty direct as it was ther ebay sales team hopefully they'll do something about it

User's recommendation: Be prepared if problem arises

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Michael L Ixx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

AC INFINITY 69 PRO

AI Highlights
  • - All turns off for 6 hours except the grow light, while the fan remains off and the rest stays on.
  • - A rep helped with setup and emailed the minutes.

I bought the controller 69 PRO and I have a 69 controller and I noticed all turns off for 6 hours except the grow light. I just was down looking in tent and now my fan is off and rest of system is going.

When I had a problem setting up my 69 CONTROLLER a rep called me and we went through it together and setup the controller and then emailed me the minutes and I still refer to that to make changes.

My number is 419-706-**** and Im not home now but will be all day tomorrow.

Thank you,

Michael Lyons

View full review
Anina Nor

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need help

Updated by user Dec 30, 2024

It needs to be more user friendly just when I think I have it figured out I'm running in and out of my room

Original review Dec 15, 2024

Give a more detailed way to make it work so far I have to have both c02 tank and exhaust fan! This is difficult to use

User's recommendation: Make sure you know how to use it 1st

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Anina Nor

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need help

Hard to use!!! Confusing and once u think u have a grasp, you don't. How about having service on the phone with a live person

User's recommendation: Make sure u can use it

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Patrick A Uti

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I'm unable to talk to a human being about my problems I was cut off on the phone for customer service after 2 minutes and 30 seconds that absolutely sucks

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AI Highlights
  • - Connectivity issues with the 69 Pro; devices aren't recognized by the controller or the app.
  • - No one is available to provide setup guidance.

I have questions concerning the connectivity of devices to my 69 Pro. I'm having a hard time getting things to work and be recognized on the controller or the app. I just wanted to speak to someone who can give me information about how to properly do that, and of course, there's nobody there.

Cons:
  • I cannot reach anyone on the customer service phone number to help me

Preferred solution: Answers on connectivity of my 69 Pro uis cables to maximize the ports while using a 4 Port extension

User's recommendation: Beware

View full review
Joseph A Faf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing parts from 5x5 kit

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Hadd to pick product up Myself. Product was a week late.

After taking out a box discover missing manual controller for 9 bar Evo light.

Was told 5x5 had 2 fans! Need to purchase humidifier.

User's recommendation: The quality is there.

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Anonymous
map-marker Jacksonville, Florida

I would like to see a manual and a controller written better for people that are not computer literate

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I am a 66-year-old man who did not grow up with computers and have had a little bit of trouble with the controller. I would like to see a more updated thing for people like me.

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Raymonda Twp

Cannot figure out how to use the schedule mode for my lights

AI Highlights
  • - Small technical difficulty with the programming.
  • - Great customer support helped me resolve the problem quickly.
  • - I spoke with a real person.

Just had a little technical difficulty with the programming , but with your great customer support, I was able to resolve the problem quickly. And what's really great is that I was able to talk to a real person. Thank you

Pros:
  • Well put together unit
Cons:
  • None so far
View full review

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